Archibald Prize 2021 – Terms and Conditions

Important Information for all Archibald Visitors

Following advice from the Victorian Government and the Chief Health Officer, the Gippsland Art Gallery will be adopting government regulations around vaccinations as of 6pm on Friday 29 October.
As of 6pm on Friday 29 October, any visitor to the Gallery and the Port of Sale over the age of 16 will need to provide proof of being fully vaccinated from Covid-19.

By implementing this process on October 29, this gives Gallery staff time to ensure that adequate processes are in place to ensure public and staff safety as we head towards Victoria’s 80% vaccination target and increased freedoms.

This means every visitor over the age of 16 will be required to show one of the following to a staff member on arrival:

  • Their vaccination status through the Victorian Government Service Victoria app on their smartphone (available through the Apple App Store or Google Play)
  • A printout of their vaccination certificate
  • An official letter from their doctor as evidence of a medical exemption

Without one of the above, as of the 29 October you will not be able to access the Gallery. If you have pre-booked tickets to Archibald Prize 2021 on or after 29 October and you are unable to meet one of the above requirements by the time of your planned visit, we would be happy to organise a refund of your ticket or reschedule your visit once you have received your double dose.

As we are currently experiencing long wait times by phone we encourage anyone needing a refund on their tickets to send their name and session date and time to us by email. We will reply by return email to confirm when the refund has been processed.

We thank all visitors for their understanding and patience at this time, and for helping us make Gippsland Art Gallery and the Archibald Prize a safe experience for every visitor!


Ticketing Policy

1. Bookings are final upon payment. No refunds or exchanges will be issued except in accordance with the LPA Ticketing Code of Practice or in the event of a cancellation or COVID response.

2. Patrons purchasing tickets at a discount price online (such as a Friend of the Gallery, student, pensioner or concession) must carry relevant ID for the event. 

3. Tickets sold by the venue as the authorised seller are intended for the use by the purchaser and not to be resold through ticket resell websites such as Viagogo, Ebay, Gumtree etc. Tickets purchased from these websites may be invalid and entry to the relevant session may be refused.


COVID-19 Policy

1. Upon purchasing tickets, the patron agrees to adhere to current COVID-19 guidelines. Patrons who are unwell, or who have a high temperature, cannot attend the event. Refunds will be provided to patrons who contact the Gippsland Art Gallery prior to the event start time. Refunds will not be issued for patrons who are asked to leave the venue, or to those who advise of illness after the event date.

2. If a viewing session or event to the Archibald Prize 2021 is cancelled due to government directives, patrons will be advised via email of the cancellation and given a full refund for their purchases.

a) Online purchases: will be automatically refunded to the card on which they were made.
b) Over the Phone purchases: will be automatically refunded to the card on which they were made.
c) In person purchases: Patrons who purchased their ticket in person at the Gippsland Art Gallery will be contacted by Gallery Staff to organise their refund in the manner in which it was paid. i.e. manual EFTPOS refund, cash refund etc.

It is the responsibility of the ticket holder to ensure all contact details are correct when purchasing so that we may easily contact you in the event of a cancellation.


Travelling through Melbourne from regional Victoria

Victoria’s current restriction levels currently allow for travel through the Restricted Area (Melbourne) to reach Sale, without stopping in the Restricted Area. The Restricted area on the M1 extends through Cardinia Shire (past Pakenham). You may stop once you enter the Baw Baw Shire, approximately 100km east of Melbourne CBD. The towns of Drouin and Warragul mark your entry into Gippsland and back into regional Victoria.  For more information refer to the Stay Safe Directions (Regional Victoria) (No 8) which can be found on the DHHS website.

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